Japan
Customer reviews

Published on 11/01/2025

The guides were all in their different ways excellent and we really enjoyed their company. We had a fabulous adventure, thank you to everyone involved. We didn't need the Concierge much but they were excellent - prompt and informative.

Published on 03/01/2025

The Concierge was excellent, with quick feedback and engagement. The accommodation was great throughout. The whole trip was very memorable - we had a great time!

Published on 25/11/2024

Joyce was fantastic, so responsive and listened to the things we wanted to do so carefully and then found great places. The trip took us to places we would never have gone on our own. The entire trip was so thoughtfully planned by Joyce and the Concierge team was so helpful when we needed them, it could not have been better.

Published on 20/11/2024

All the local guides were outstanding.

Published on 19/11/2024

Joyce listened to our requirements and delivered first class choices of accommodation. The Concierge gave prompt and helpful responses.

Published on 04/11/2024

Joyce listened, understood and totally delivered everything we had spoken about for our aspirations for the trip. It's a wonderful country, with adorable people and all of the details were taken care of by Original Travel and your team of super local agents. It was nice to have a local Concierge service to reach out to with a few questions during the trip.

Published on 05/09/2024

Once again we would like to thank the amazing team at Original Travel for another fabulous tailor-made holiday. As always, the patience shown when planning the trip, attention to detail and meticulous organisation were exceptional.

Published on 21/08/2024

Our consultant was enthusiastic and engaged all the way through the booking process, and the Concierges on the ground were responsive and helpful. There was an excellent balance of sightseeing and relaxation - it perfectly matched our requirements and what we like about a holiday. It was one of our most memorable holidays (and we’ve certainly travelled the world!). We’ve been going with another travel company for a number of years, but recently their suggested holidays haven’t quite hit the mark. We came to Original Travel last year for the first time and found the enthusiasm and energy from the first call to the end of the trip great. Well done!

Published on 19/08/2024

The booking process was easy and pleasant, and the trip itself was excellent. We particularly loved the Takayama craft walk and the Kyoto market tour. There were lots of small things that made our experience special, such as the greeting service at Heathrow and on arrival in Tokyo, and the WiFi boxes. Communication was outstanding. We used the app all the time, and the Concierge team was very helpful. We will definitely use Original Travel again. Thank you!

Published on 25/05/2024

Frances and Izzy are both stars and very professional. They should be congratulated.