Japan
Customer reviews

Published on 17/04/2025

We were incredibly impressed by Frances' enthusiasm and empathy as well as her professionalism and efficiency. The Concierge was easy to access and always responded promptly. A once in a lifetime experience. We were lucky with the weather but the logistical planning, the accommodation, the trips and the restaurant recommendations all proved to be first class.

Published on 15/04/2025

All the travel documents, tickets and guides were brilliantly done and very helpful. I really appreciated having a phone call with Holly before our trip to go through everything. The travel plans were incredibly well thought out, and we adored each of the destinations. The temple stay in Koyasan was particularly wonderful, and perfectly timed within our trip to give us a pause to reflect. There were many memorable moments!

Published on 11/04/2025

Joyce took on board everything I told her and came up with an itinerary that included everything I hoped to see and do - plus more. I was so impressed. I loved the app and used it frequently. What a dedicated Concierge team - they were an absolute dream and I'm not sure I can go anywhere without them in the future. Joyce is a real credit to your company and managed to bring together so much of what I described in our first chat. I was a bit apprehensive about using a travel company, but I would use Original Travel again.

Published on 02/04/2025

Holly was really knowledgeable and understood what we were looking for - she made it easy. It went like clockwork and hit the brief. Holly and Ana were always responsive, understood our queries and gave good advice. Having the web router was a real advantage when you are out and about relying on Google maps, etc., and the Original Travel App was great and much used.

Published on 11/01/2025

The guides were all in their different ways excellent and we really enjoyed their company. We had a fabulous adventure, thank you to everyone involved. We didn't need the Concierge much but they were excellent - prompt and informative.

Published on 03/01/2025

The Concierge was excellent, with quick feedback and engagement. The accommodation was great throughout. The whole trip was very memorable - we had a great time!

Published on 25/11/2024

Joyce was fantastic, so responsive and listened to the things we wanted to do so carefully and then found great places. The trip took us to places we would never have gone on our own. The entire trip was so thoughtfully planned by Joyce and the Concierge team was so helpful when we needed them, it could not have been better.

Published on 20/11/2024

All the local guides were outstanding.

Published on 19/11/2024

Joyce listened to our requirements and delivered first class choices of accommodation. The Concierge gave prompt and helpful responses.

Published on 04/11/2024

Joyce listened, understood and totally delivered everything we had spoken about for our aspirations for the trip. It's a wonderful country, with adorable people and all of the details were taken care of by Original Travel and your team of super local agents. It was nice to have a local Concierge service to reach out to with a few questions during the trip.