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Careers at Original Travel

THE POSITION

The Service team is an integral part of the customer experience at Original Travel. The main aim is to work together with the Sales team and our clients and suppliers to deliver an exceptional standard of client service at all times. The key skills required to be successful in this role are organisation, attention to detail, communication and the ability to work well with others.

SPECIFICS

The role is varied, and the team is growing and working in different ways to improve the service we offer but the main day-to-day tasks are as follows:

• Working within the Service team in all elements of the post-booking process from confirmation of the holiday to the client’s return. Main tasks include, but are not limited to, the following:
• Communicating with clients to facilitate their travel requirements
• Performing quality assurance checks on clients' bookings for Sales Consultants
• Liaising with suppliers; communicating booking updates and making confirmations
• Queuing supplier payments and emailing remittances
• Making direct bookings of additional client services
• Creating and sending clients travel documents by email, post and on travel App
• Becoming experienced with all external and in-house booking systems
• Attending some meetings from visiting suppliers to learn about the product
• Taking part in both internal and external training when required

RELEVANT EXPERIENCE

• At least two years’ experience in a similar role, ideally at a comparable travel company, but other industry experience will be considered
• Excellent organisation skills and attention to detail
• Strong communication skills – verbal and written English
• Proven ability to deliver high-quality results in a timely fashion
• Ability to work well to deadlines and under pressure
• Ability to work as part of a team and independently
• A personable manner
• Ability to work as part of a team and independently
• Travel and product knowledge is desirable but not essential

CONDITIONS OF EMPLOYMENT

• The receipt of satisfactory references prior to the start date
• The completion of an initial three-month probationary period
• Contractual freedom to commence employment
• All applicants should be able to accept legal employment in the UK

BENEFITS

Competitive salary depending on experience, and a comprehensive and industry-leading benefits package including:

• 23 days annual leave, increasing one day per full year of service up to 30 days
• Comprehensive bonus and incentive schemes
• Private medical insurance
• Enhanced contributory pension scheme
• Travel insurance
• Enhanced maternity policy
• Enhanced paternity policy
• Cycle to Work scheme
• Flexible working policy, including annual ‘workation’ (work from abroad) allowance
• Sabbatical option after five years of continuous service
• Regular social events and employee development initiatives

APPLICATION PROCESS

Applicants should send their CV, and covering letter to owen.denton[at]originaltravel.co.uk. Applicants will then hear from Original Travel as to whether they have been invited for an interview. There will likely be two interview rounds, with an appointment announced as soon as possible thereafter.

THE POSITION

We have a strong heritage in Europe given that the initial proposition of the company was The Big Short Break, which focused a lot on Europe. Key regions of interest include: Italy, Greece, Portugal, Spain, France and Croatia. Detailed knowledge of the Nordic countries of Finland, Iceland, Norway and Sweden would be a big benefit.

As a company, our goal is to offer detailed itineraries, organised by true specialists, and delivered with a service that is above and beyond that being offered by any competitor. We seek candidates who feel they can support this vision.

This position is a very hands-on role and the successful candidate will be passionate about Europe, be highly organised, driven, be an excellent communicator, and clearly understand our customers’ needs. Remuneration and its related package will include a competitive salary and a range of benefits befitting such a position. We are inviting applications both externally and internally. Candidates need not be UK citizens.

MAIN ROLES

Providing high standard of sales and service levels for clients interested in holidays to your region; looking to develop as quickly while at the same time setting the example for the support level team in the company; selling holidays to clients in the most effective combination of conversion, service, knowledge and margin production and ultimately playing your part in ensuring that your team surpasses its targets.

SPECIFICS

• Selling to clients via email, phone, letter and in person
• Producing, pricing and amending itineraries
• Generating bookings from new customers through all appropriate channels
• Maximising retention of existing customers
• Achieving and exceeding pre-set sales targets
• Overseeing your Service Team in the production of documentation for your clients
• Checking that welcome home packs have gone to your clients prior to their return
• Contacting clients on return, thanking them for booking with us, obtaining feedback and nurturing for next trip
• Expanding and developing existing product
• Maintaining and building relationships with suppliers and country tourist boards
• Researching and updating destinations, activity and hotel information
• Involvement in the product and pricing planning processes, including assisting purchasing team with the negotiation of improved supplier contracts
• The possibility of research trips
• Taking an active role in team meetings
• Participating in company events, sometimes outside office hours
• Supporting the marketing team with ideas for social media and PR requests

RELEVANT EXPERIENCE

• Passion for, and demonstrable knowledge of European destinations
• Experience of working in a Europe travel sales role at the bespoke end of travel is a benefit but not required and we will consider people without travel sales experience. The key for us is passion and knowledge of the region
• Proven ability to deliver high quality results in a timely fashion
• Strong communication skills.
• A personable manner.

CONDITIONS OF EMPLOYMENT

• The receipt of satisfactory references prior to the start date
• The completion of an initial three-month probationary period
• Contractual freedom to commence employment
• All applicants should be able to accept legal employment in the UK

BENEFITS

Competitive salary and a benefits package including:

• 23 days annual leave, increasing one day per full year of service up to 30 days
• Comprehensive bonus and incentive schemes
• Private medical insurance
• Enhanced contributory pension scheme
• Travel insurance
• Enhanced maternity policy
• Enhanced paternity policy
• Cycle to Work scheme
• Flexible working policy, including annual ‘workation’ (work from abroad) allowance
• Sabbatical option after five years of continuous service
• Regular social events and employee development initiatives

APPLICATION PROCESS

Applicants should send their CV, covering letter and - if relevant - travel profile (detailing all relevant travel experience and countries visited, when and for how long) to Kate Little at kate[at]originaltravel.co.uk. Applicants will then hear from Original Travel as to whether they have been invited for an interview. There will likely be two interview rounds, with an appointment announced as soon as possible thereafter.

THE POSITION

Our Asia team covers destinations from India & Sri Lanka, to Japan, across Southeast Asia and into Australia and New Zealand, and we are seeking candidates with passion for, and knowledge of, these areas. We will consider people with solid general knowledge of the regions or people with specialised knowledge in sub-regions or countries. We are particularly interested in hearing from candidates with knowledge and experience of travel in South East Asia, Indonesia, Malaysia, New Zealand and Australia.

We are also interested in sales consultants who have experience or passion for product. As the sales team grows, there will be possibilities to take on product responsibilities for one or two countries within the region alongside the vast network of product experts in our parent company in France.

This position is a very hands-on role and the successful candidate will be passionate about Asia and Australasia, be highly organised, driven, be an excellent communicator, and clearly understand our customers’ needs. We are inviting applications both externally and internally.

As a company, our goal is to offer detailed itineraries, organised by true specialists, and delivered with a service that is above and beyond that being offered by any competitor. We seek candidates who feel they can support this vision.

MAIN ROLES

Providing a high standard of sales and service levels for clients interested in holidays to your region; looking to develop as quickly as possible; selling holidays and managing key accounts for clients in the most effective combination of conversion, service, knowledge, and margin production and ultimately playing your part in ensuring that your team surpasses its targets.

SPECIFICS

• Delivering the best possible service to clients for both new and existing accounts ensuring that you convert new accounts and retain existing accounts as effectively as possible. This will involve dealing with clients primarily via phone and email but also in person.
• Ensuring you and your team are always up-to-date on your specialist product. This will involve competitor and client research, data analysis, research trips etc. as well as solid information sharing.
• Working closely with other departments in the business to ensure the success of both your specialist team, and the wider company. This will involve, but is not limited to, working closely with the Service team to ensure that post-booking organisation is flawless;
• Interaction with senior staff in Product Development and Marketing to ensure that what we offer, and how we offer it, is constantly reviewed and updated to ensure our offering is the best it can be. There will be further opportunities to take responsibility for the product of one or two countries within your region.
• Assisting the Region Manager and other senior members of your team in the day-to-day running of the team including assisting in the recruitment and training of new and existing team members.

RELEVANT EXPERIENCE

• Passion for, and demonstrable knowledge of Asia & Australasia, with Japan, Indonesia, Sri Lanka, India, Malaysia and Australia as priority countries.
• A minimum of two to five years’ work experience. Experience of working in an Asia travel role at the bespoke end of travel is a benefit but not required. The key for us is passion and knowledge of the regions.
• Experience of having lived and worked in the region would be a benefit.
• Proven ability to deliver high quality results in a timely fashion.
• Strong communication skills.
• A personable manner.

CONDITIONS OF EMPLOYMENT

• The receipt of satisfactory references prior to the start date
• The completion of an initial three-month probationary period
• Contractual freedom to commence employment
• All applicants should be able to accept legal employment in the UK

BENEFITS

Competitive salary and a benefits package including:

• 23 days annual leave, increasing one day per full year of service up to 30 days
• Comprehensive bonus and incentive schemes
• Private medical insurance
• Enhanced contributory pension scheme
• Travel insurance
• Enhanced maternity policy
• Enhanced paternity policy
• Cycle to Work scheme
• Flexible working policy, including annual ‘workation’ (work from abroad) allowance
• Sabbatical option after five years of continuous service
• Regular social events and employee development initiatives

APPLICATION PROCESS

Applicants should send their CV, covering letter and - if relevant - travel profile (detailing all relevant travel experience and countries visited, when and for how long) to Jacqui Brooks at jacqui[at]originaltravel.co.uk. Applicants will then hear from Original Travel as to whether they have been invited for an interview. There will likely be two interview rounds, with an appointment announced as soon as possible thereafter.

THE POSITION

Our Americas team covers North, Central and South America as well as Antarctica and the Caribbean and we are seeking candidates with passion for, and knowledge in, these areas. We will consider people with solid general knowledge of the regions or people with specialised knowledge in sub-regions or countries.

This position is a very hands-on role and the successful candidate will be passionate about the Americas, be highly organised, driven, be an excellent communicator, and clearly understand our customers’ needs. We are inviting applications both externally and internally.

As a company, our goal is to offer detailed itineraries, organised by true specialists, and delivered with a service that is above and beyond that being offered by any competitor.

We seek candidates who feel they can support this vision.

MAIN ROLES

Providing high standard of sales and service levels for clients interested in holidays to your region; looking to develop as quickly as possible; selling holidays and managing key accounts for clients in the most effective combination of conversion, service, knowledge, and margin production and ultimately playing your part in ensuring that your team surpasses its targets.

Sales:

• Delivering the best possible service to clients for both new and existing accounts ensuring that you convert new accounts and retain existing accounts as effectively as possible. This will involve dealing with clients primarily via phone and email but also in person.
• Ensuring you and your team are always up-to-date on your specialist product. This will involve competitor and client research, data analysis, research trips etc. as well as solid information sharing.
• Working closely with other departments in the business to ensure the success of both your specialist team, and the wider company. This will involve, but is not limited to, working closely with the Service team to ensure that post-booking organisation is flawless; and interaction with senior staff in Product and Marketing to ensure that what we offer, and how we offer it, is constantly reviewed and updated to ensure our product is the best it can be.
• Assisting the Region Manager and other senior members of your team in the day-to-day running of the team including assisting in the recruitment and training of new and existing team members.

RELEVANT EXPERIENCE

• Passion for, and demonstrable knowledge of North and Latin American destinations with the key destination list, as above, the priority.
• A minimum of 2 to 5 years’ work experience. Experience of working in a Latin America or North America travel role at the bespoke end of travel is a benefit but not required. The key for us is passion and knowledge of the region.
• Experience of having lived and worked in the region would be a benefit.
• Proven ability to deliver high quality results in a timely fashion.
• Strong communication skills.
• A personable manner.

CONDITIONS OF EMPLOYMENT

• The receipt of satisfactory references prior to the start date
• The completion of an initial three-month probationary period
• Contractual freedom to commence employment
• All applicants should be able to accept legal employment in the UK

BENEFITS

Competitive salary and a benefits package including:

• 23 days annual leave, increasing one day per full year of service up to 30 days
• Comprehensive bonus and incentive schemes
• Private medical insurance
• Enhanced contributory pension scheme
• Travel insurance
• Enhanced maternity policy
• Enhanced paternity policy
• Cycle to Work scheme
• Flexible working policy, including annual ‘workation’ (work from abroad) allowance
• Sabbatical option after five years of continuous service
• Regular social events and employee development initiatives

APPLICATION PROCESS

Applicants should send their CV, covering letter and travel profile (detailing all relevant travel experience and countries visited, when and for how long) to Oliver Rodwell at oliver[at]originaltravel.co.uk. Applicants will then hear from Original Travel as to whether they have been invited for an interview. There will likely be two interview rounds, with an appointment announced as soon as possible thereafter.

THE POSITION

Our Africa team covers Africa as well as the Middle East and Indian Ocean (specifically Seychelles and Mauritius) and we are seeking candidates with passion for, and knowledge of, these areas. We will consider people with solid general knowledge of the regions or people with specialised knowledge in sub-regions or countries.

We have a strong heritage in Africa with it being one of the largest teams in the business. This position is a very hands-on role and the successful candidate will be passionate about Africa and the Middle East, be highly organised, driven, be an excellent communicator, and clearly understand our customers’ needs. We are inviting applications both externally and internally.

As a company, our goal is to offer detailed itineraries, organised by true specialists, and delivered with a service that is above and beyond that being offered by any competitor. We seek candidates who feel they can support this vision.

MAIN ROLES

Providing high standard of sales and service levels for clients interested in holidays to your region; looking to develop as quickly as possible; selling holidays and managing key accounts for clients in the most effective combination of conversion, service, knowledge, and margin production and ultimately playing your part in ensuring that your team surpasses its targets.

SALES

• Delivering the best possible service to clients for both new and existing accounts ensuring that you convert new accounts and retain existing accounts as effectively as possible. This will involve dealing with clients primarily via phone and email but also in person.
• Ensuring you and your team are always up-to-date on your specialist product. This will involve competitor and client research, data analysis, research trips etc. as well as solid information sharing.
• Working closely with other departments in the business to ensure the success of both your specialist team, and the wider company. This will involve, but is not limited to, working closely with the Service team to ensure that post-booking organisation is flawless; and interaction with senior staff in Product and Marketing to ensure that what we offer, and how we offer it, is constantly reviewed and updated to ensure our product is the best it can be.
• Assisting the Region Manager and other senior members of your team in the day-to-day running of the team including assisting in the recruitment and training of new and existing team members.

RELEVANT EXPERIENCE

• Passion for, and demonstrable knowledge of North and Sub-Saharan Africa, Middle East and the Indian Ocean Islands of Mauritius and the Seychelles.
• A minimum of two to five years’ work experience. Experience of working in an Africa or Middle East travel role at the bespoke end of travel is a benefit but not required. The key for us is passion and knowledge of the region.
• Experience of having lived and worked in the region would be a benefit.
• Proven ability to deliver high quality results in a timely fashion.
• Strong communication skills.
• A personable manner.

CONDITIONS OF EMPLOYMENT

• The receipt of satisfactory references prior to the start date
• The completion of an initial three-month probationary period
• Contractual freedom to commence employment
• All applicants should be able to accept legal employment in the UK

BENEFITS

Competitive salary and a benefits package including:

• 23 days annual leave, increasing one day per full year of service up to 30 days
• Comprehensive bonus and incentive schemes
• Private medical insurance
• Enhanced contributory pension scheme
• Travel insurance
• Enhanced maternity policy
• Enhanced paternity policy
• Cycle to Work scheme
• Flexible working policy, including annual ‘workation’ (work from abroad) allowance
• Sabbatical option after five years of continuous service
• Regular social events and employee development initiatives

Applicants should send their CV, covering letter and travel profile (detailing all relevant travel experience and countries visited, when and for how long) to Isabel de Galleani at isabel[at]originaltravel.co.uk. Applicants will then hear from Original Travel as to whether they have been invited for an interview. There will likely be two interview rounds, with an appointment announced as soon as possible thereafter.