What our clients say about us
All ratings shown below are from people who have travelled with us. Good or bad, reviews are published on the site, provided they respect our editorial charter.
Japan
Published on 15/04/2025
All the travel documents, tickets and guides were brilliantly done and very helpful. I really appreciated having a phone call with Holly before our trip to go through everything. The travel plans were incredibly well thought out, and we adored each of the destinations. The temple stay in Koyasan was particularly wonderful, and perfectly timed within our trip to give us a pause to reflect. There were many memorable moments!
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USA
Published on 15/04/2025
David really listened to what we wanted and he put an amazing itinerary together. We booked our trip almost a year in advance and David went through everything with us just before we were due to leave, even remembering that one of our group was celebrating his 50th birthday during our trip. It was a fabulous and varied trip. The Dossiers were very helpful and it was reassuring to have the Concierge as a contact - very impressed. Having the eSIM was an extra bonus.
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Guadeloupe
Published on 14/04/2025
Patrick was responsive and listened to what we wanted. The Concierge, Caroline, was really helpful and responsive and gave us great recommendations. We were particularly impressed with the great work Henrietta did to get us to CDG airport when Heathrow was closed - as a result our journey to Guadeloupe was smooth and easy. The travel app works very well and we loved visiting the various islands. Probably the trip to the Earth Islands was a highlight.
See all our Guadeloupe trips
Mexico
Published on 14/04/2025
Henrietta was fantastic! The Concierges Audrey and Jean-Paul were so helpful throughout our trip. Memorable moments include snorkelling with sea turtles, releasing baby sea turtles,and food and street art tours. Thank you for an amazing trip!
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Japan
Published on 11/04/2025
Joyce took on board everything I told her and came up with an itinerary that included everything I hoped to see and do - plus more. I was so impressed. I loved the app and used it frequently. What a dedicated Concierge team - they were an absolute dream and I'm not sure I can go anywhere without them in the future. Joyce is a real credit to your company and managed to bring together so much of what I described in our first chat. I was a bit apprehensive about using a travel company, but I would use Original Travel again.
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Italy
Published on 10/04/2025
Seamless and brilliant customer service. Given 5 star treatment and extra nice touches as a honeymoon couple. My husband was given excellent wheelchair assistance throughout.
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Finland
Published on 10/04/2025
The trip was a fantastic experience. I need to specifically single out the staff at Javri Hotel. They were absolutely fantastic and probably one of the best we have had. I would highly recommend other clients of yours staying there. We cannot thank them enough for everything they did to ensure our experience met our requirements and exceeded them.
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France
Published on 10/04/2025
All was excellent. Delightful hotel, perfectly placed. Lovely staff, great breakfast. The weather was perfect!
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Egypt
Published on 08/04/2025
Beautiful experience in Egypt on the SS Sudan. A step back in time on this Belle Époque steam ship, beautiful service, great staff and wonderful surroundings!
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Japan
Published on 02/04/2025
Holly was really knowledgeable and understood what we were looking for - she made it easy. It went like clockwork and hit the brief. Holly and Ana were always responsive, understood our queries and gave good advice. Having the web router was a real advantage when you are out and about relying on Google maps, etc., and the Original Travel App was great and much used.
See all our Japan trips
