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Frances listened to all our requests and was very knowledgable on Uzbekistan. The trip far exceeded our expectations. The country itself is far more beautiful, clean and safe than we anticipated and the guides were absolutely fantastic in really bringing its rich history to life! Umid the Concierge was very helpful, answered WhatsApp straight away, helped us to book dinner reservations and to change things around quickly when we had to modify timings. We got to meet him in Samarkand as he brought a birthday present for one of us who celebrated a birthday during the trip! This was a very nice surprise and much appreciated. This was my second trip with Original Travel and we will definitely come back for more!