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Concierge

Our Local Concierge Service

Our global network of Concierges are always on hand to take your holiday experience to the next level. The Concierges live locally, know their destinations inside and out and are a phone call (or WhatsApp etc…) away to arrange additional activities. They can:

  • Make any last minute changes to your itinerary
  • Recommend the hottest restaurants (and secure that elusive table)
  • Tip you off about the local haunts most travellers never know about
  • Generally anticipate your every need while away

Original Travel is the only travel company in the UK to offer this service - we believe our local Concierges add another dimension entirely to your trip.

Concierge Case Study
A day in the lives of our Original Travel concierges
South Africa
09:00: Returning from hiking the trails in the Mont Rochelle Nature Reserve, James and Anna realise they’ve locked the car keys in their hire car. Our Concierge Zola orders them a taxi and tells the couple to go ahead with their lunch plans nearby while she takes care of it. After a wonderful lunch, James and Anna return to the car to find a locksmith with the keys and their car unlocked.
India
12:30: As huge Bollywood fans, David and Emily are on a private guided tour of a Mumbai film set. Our Concierge Alisha surprises them with the opportunity to act as extras on a live film set. Ecstatic, the couple are dressed in traditional costume and join the cast. Alisha later sends them a memory stick with the evidence!
Australia
18:00: After enjoying a family surf lesson on Bondi Beach, the Greenwood family rush back to their hotel to be in time for their dinner reservation. On arrival, they read a note from our Concierge Denis saying, ‘I hear your surf lesson overran so I moved dinner back by an hour. I thought you might like more time to celebrate catching your first waves!’
South Africa
India
Australia
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We are a creative luxury travel company who take a thoughtful approach to creating tailor-made holidays that perfectly fulfil your needs. Read our story

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