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Our trip to Ecuador was due to start on Monday October 21 but was cancelled the afternoon before because of civil unrest in Quito. Kate transformed this disaster into a triumph. Working incredibly hard on Monday and Tuesday and from a standing start she has organised a terrific holiday for us in Peru and Ecuador. It is better than the holiday we had booked to go on and Kate dealt with all our questions on Monday and Tuesday while also booking the flights, hotels, transfers etc. It is Wednesday and we have already set off, all thanks to Kate. She has shown professionalism and charm throughout. We are so grateful to her.