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Oliver couldn’t have been more helpful - we had a very specific, and not totally simple, brief and timeline. Oliver’s experience in the area was very clear and he created a fantastic itinerary for us. As to the trip itself - it was totally magical. The quality of the concierge and tour guides was top notch - the latter was a big part of the trip (we went on numerous tours) and added hugely to the success of the trip. Activities were spot on for our boys. Best were humpback whale watching for us, zip-lining for the boys! Family rooms and suites were great too, so we could all be together. The modem was a great touch and very useful. The app - and all the information within it - was also great. Victor the Concierge was wonderful - from providing us with local currency so we could use a toll bridge as we left San Jose, to sending us regular route updates and restaurant recommendations. Lounge access is always a fab touch! And the meet and greet takes away all the stress of trying to work out logistics when arriving somewhere new. Both add to the feeling of R&R. All in all, Original Travel were superb!