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Arran responded very swiftly to my original enquiry and the holiday she arranged for us was exactly what we had asked for, down to the smallest detail. The holiday was tailor-made to suit our plans, we were able to enjoy the whole trip without having to worry about anything. With the help of Arran, the hotels we stayed in were perfect for us. We loved having the app, and Olga the Concierge contacted us to check that everything was ok. We appreciated having her there, but as everything ran so smoothly we didn’t need to contact her for help. After a couple of years of Covid, when we hadn’t travelled abroad very often because of restrictions, we enjoyed having a tailor-made trip. The added problems of this summer with fires, air traffic control, cancelled flights etc. meant that the extra support offered by Original Travel was appreciated.