I'm emailing you to sing the praises of Neill Gosh who organised the most amazing trip to the Andaman Islands recently.
I know they are part of your team and I also know Tim Simmond personally.
I always think that all your hear, as tour operators, is what went wrong with people's holidays and not enough about what went right!
Neill and I planned this trip more than a year in advance so there was ample opportunity for either of us to lose our cool but it went utterly smoothly from start to finish. I've never met Neill, but he was utterly charming and professional to deal with and I always felt that he understood exactly what I was looking for and came up trumps. We had the most amazingly different and unusual holiday in one of the remotest parts of the world, and a lot of that was thanks to Neill (and my husband who paid!).